Terms Of Service

Customer Acceptance: 
Unless customer contacts Ansür Saddlery LLC business office within 3 days from date of this order, it will be presumed accepted.  Customer hereby accepts all the terms and provisions of this contract, and authorizes the work to commence.

Payment Terms: 
Customer understands that this is an agreement to purchase a saddle or other goods which will be manufactured and delivered only upon advance payment in full of the purchase price.  Customer agrees to pay the total purchase price in advance with the understanding that the purchase price paid will be used to meet the expenses of manufacturing the saddle.  If customer pays by credit card, customer agrees there will be no charge back or other non-payment or delayed payment due to delivery of the saddle or other goods after payment.

Delivery Timeline:  
Provided Ansür Saddlery LLC experiences no uncontrollable manufacturing delays, all new saddles will be ready to ship no later than 4 – 6 weeks from date the sales order is processed. 

Return Policy:             
If the original customer is not completely satisfied with the new saddle, please return it, UNUSED, within seven (7) days of delivery for exchange, credit, or refund. We cannot accept returns on special orders or customized saddles. International returns will be handled on a case-by-case basis, please contact our office regarding an international return. A 5% re-stocking fee will be applied to each returned item.

Warranty:      
The Ansür saddle is warranted to the original purchaser, to be free from defects in material and workmanship for a period of one (1) year under normal use and service.  During this period of time the saddle will be repaired or replaced following verification of the defect by Ansür Saddlery, LLC.  (See Warranty card for details.)

Attorney Fees and Costs: 
Customer agrees that in the event this contract is placed in the hands of an attorney for collection or enforcement, with or without commencement of suit or action, Customer shall pay Ansür Saddlery, LLC reasonable attorney fees, and all collection/court costs incurred, including any such fees and costs incurred in any appeals.

Governing Law and Venue: 
This contract shall be governed by and interpreted in accordance with Washington law.  (State of Washington, U.S.A.)  Any litigation arising out of or in connection with this Contract shall be conducted in Clark County, Washington.